Privacy at a Glance
This is a summary of how AddnAide handles your information. View the full policy by clicking on the button.
🗸 What we collect: Contact info,account details,health related information needed for care, and how you use AddnAide.
🗸 Why we collect: To help you find caregivers, manage care, and run services.
🗸 Who sees it: Our team and trusted service providers.
🗸 HIPAA-protected: Health information is handled under HIPAA rules and our Business Associate Agreement.
🗸 Your choices: You can turn off location, decline cookies, and contact us to access or correct your data.
🗸 No sale of data: We do not sell your personal information.
🗸 Children under 18: Cannot create accounts. Adults may enter their info for care coordination.
🗸 Questions? Email support@addnaide.com or call (513) 721-1025.
Introduction
This Privacy Policy describes how AddnAide, LLC (“AddnAide,” “we,” or “us”) collects, uses, and discloses personal information through the AddnAide® mobile application (the “App”) and related services (the “Services”).
This Policy applies only to information collected through the App or through electronic communications sent through or in connection with the App. It does not apply to information collected offline or through third‑party websites or services that may be linked from the App (see External Links).
By downloading, registering for, or using the App, you acknowledge that you have read and understand this Privacy Policy.
Children Under the Age of 18
The App is not intended for children under 18 years of age, and we do not knowingly collect personal information (“PI”) from children under 18. If we learn we have collected PI from a child under 18, we will delete that information. If you believe we might have any PI from or about a child under 18, please contact us at support@addnaide.com.
Information We Collect
We collect personal information in several ways, including:
- Information provided directly by users (see Information You Provide)
- Information collected automatically when users access or use the App (see Tracking)
- Information received from Workers, service providers, or authorized third parties
- Information necessary to administer programs, services, or care coordination
The specific categories of information collected depend on how the App is used and the Services requested.
Information You Provide
Information you may choose to provide through the App includes:
- Name, mailing address, email address, and telephone number
- Account credentials and profile information
- Sensitive identifiers such as Social Security numbers or government program identifiers, where required
- Health insurance and benefits information
- Emergency contact information
- Messages, forms, feedback, or survey responses
- Communications sent through in‑app messaging or to our support team (for example, via email to
support@addnaide.com)
You may choose not to provide certain information; however, some features of the App may not be available without it.
Health Information & HIPAA
Certain programs, services, or sponsors that utilize the App may be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). In these circumstances, AddnAide may receive, use, or disclose protected health information (“PHI”) as a business associate or service provider.
PHI may include information related to health conditions, care plans, diagnoses, services received, or other health‑related data necessary to provide or coordinate Services.
When PHI is involved, its use and disclosure are governed by the applicable HIPAA Notice of Privacy Practices and any Business Associate Agreement in place. To the extent this Privacy Policy conflicts with the HIPAA Notice, the HIPAA Notice controls.
You may review the applicable HIPAA Notice through your program sponsor or by contacting us using the information in the Contact section.
Tracking
When you access or use the App, we may automatically collect certain technical and usage information, including:
- App usage data and interaction logs
- Device identifiers, IP address, operating system, and app version
- Network and performance information
- Files or media you authorize the App to access
Location information may be collected in real time to support certain features but is not retained unless required for functionality. You may manage certain permissions through your device settings.
How We Use Your Data
Except where information is subject to HIPAA (see HIPAA), we use personal information for purposes that include:
- Providing, operating, and maintaining the App and Services
- Managing user accounts and requests
- Facilitating care coordination and program administration
- Communicating operational, service‑related, and administrative information
- Responding to inquiries sent through the App or to
support@addnaide.com - Improving features, functionality, and user experience
- Complying with legal, regulatory, and contractual obligations
Information is used only in a manner consistent with this Privacy Policy.
How We Share Your Data
AddnAide may disclose personal information, as permitted by law, to:
- Service providers acting on our behalf under contractual obligations
- Affiliates and organizational partners for operational purposes
- Other users, when sharing is enabled by App functionality
- Program sponsors, administrators, or funders
- Government authorities or regulators, as required by law
- Parties involved in a merger, acquisition, or asset transfer
- Third parties with your consent
AddnAide does not sell personal information.
Tracking Technologies
The App uses cookies and similar technologies to support authentication, functionality, security, and performance. These technologies may be session‑based or persistent and are used only as necessary to operate the App.
Analytics
We use analytics tools to understand how users interact with the App and to improve performance and usability.
Analytics providers may collect device information, usage patterns, and interaction data. Where applicable, identifying information and PHI are suppressed or redacted, and providers are contractually restricted from using App data for advertising or marketing purposes.
Retention & Security
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to meet legal, regulatory, and contractual requirements.
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No system is completely secure, and we cannot guarantee absolute security.
Account Deletion
How to submit a request
- By email: send a request to support@addnaide.com with the subject line “AddnAide Account Deletion Request.” Include your full name and the email address or username on the account so we can verify your identity.
- By phone: call (513) 721-1025 and ask for the Privacy contact.
- By mail: Council on Aging of Southwestern Ohio, ATTN: Privacy, 4601 Malsbary Road, Blue Ash, OH 45242.
What happens next
AddnAide accounts are managed by an administrator at your organization. When we receive your request, an administrator removes your active assignments, removes your assigned roles, and then deletes your user account. You do not need to complete these steps yourself. We acknowledge requests within 10 business days and complete deletion within 30 days of verifying your identity. We will confirm by email when your account has been deleted. If we cannot complete a request within that time, we will tell you why.What is deleted
- Your user account and sign-in credentials
- Your profile information
- Your role and assignment records within the app
- Your app preferences and settings
What we cannot delete
-
Some information cannot be deleted at your request because we are required to keep it.
Health and service records, and related billing and claims records, are retained in accordance with
AddnAide’s HIPAA record retention policy and applicable federal and Ohio law. Security and access
logs are retained as needed for security and fraud prevention. We delete or de-identify this information
once the applicable retention period ends.
AddnAide also provides services to organizations that are responsible for their own health records.
Where AddnAide handles protected health information on behalf of one of those organizations, deletion of
that information is governed by our agreement with that organization and by applicable law, and cannot be
completed at an individual’s request. If this applies to you, contact us using the details above and
we will direct your request to the responsible organization.
External Links
The App may include links to third‑party websites or services for convenience or informational purposes. AddnAide does not control and is not responsible for the privacy practices of those third parties.
Users are encouraged to review the privacy policies of any external sites before providing personal information.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, we will revise the effective date and, where appropriate, notify users through the App or other communications.
Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact
To ask questions or comment about this Policy and our privacy practices, contact us at:
Council on Aging of Southwestern Ohio
ATTN: Privacy
4601 Malsbary Road
Blue Ash, OH 45242
(513) 721-1025
support@addnaide.com